Thursday, March 20, 2014

Discover Phase: Review of SCaRF website and Stakeholder Analysis

Reviewing SCaRF Website & Stakeholder Analysis

Organisation Name:
SCaRF
Website URL:
Site’s Main Objective:
Raise Donations


Global Navigation Consistency

Local Navigation for sections

Effective navigation system

Is it an intuitive navigation system?

Return to Homepage from any page

Broken Links
Navigation style looks consistent, but is way too poor (3/5)

Only one navigation section which is poor, but looks consistent (3/5)

Very poor navigation system, both in terms of content and design (1/5)

It gives you a hard time to go through the options (1/5)

Messy paths, you cannot return to the HP from all webpages (1/5)

A link takes you to a completely wrong website which is in another language, but most links work properly (2/5)
Logo (Effectiveness, Distance Effect, Communicates Identity, Suitable Colour Scheme, Prints well on B&W, Scalable)


Website and Logo colour scheme matches?

Authentic - Unique


Very bad designed logo that has none of the characteristics of a good logo and the idea behind it is not effective (1/5)





No consistency between the logo and website (1/5)


There is no sense of identity at all from SCaRF website (1/5)
Font Size

Contrast


Assistive Technology
It could be slightly bigger (3/5)

There is contrast throughout the website, but poorly done (3/5)

None (1/5)
Suitable for slower connections?

Browser Capability


Responsive Design
Yes, because anyway it is a low constructed website (5/5)

It is displayed fine on basic browsers (4/5)

Not responsive (1/5)
Is there enough advice and prevention?

Meet audience needs?


Information about organisation itself and what they do

Search Facility

Other resources available?


Videos or articles of true stories

Easy to donate?



Content available in more than 1 language?

Contact Information



Are there any attractions (campaigns, events, competitions, freebies) clearly displayed?

Do they publish results of research findings or money that was raised etc?
Not much advice and prevention, hard to find anything easily (2/5)


Some content is not important and it exists in large amounts and some important content is missing (2/5)

There is information about the organisation, but not clearly displayed (3/5)

None (1/5)

There are several links to other websites, but they could also offer download of leaflets etc (3/5)

There are no shared stories (1/5)


It takes time to find how to donate on this website, gives a link which is poorly displayed (1/5)

English only, however this website does not require more than this(4/5)

The website displays plenty telephone numbers, but there is no formal e-mail to contact them (3/5)

There are some competitions and campaigns, however they are very poorly displayed and they could have more activity going on (2/5)



The annual report of the funds raised is published, but no information on what they are working on (3/5)
Hover on links


Visited key property
Hover only on the navigation, not on the rest links (3/5)

Yes (5/5)
Intuitive URL


Is each information type displayed correctly?

Spelling suggestions
Too long, but can be memorised after a couple of tries (3/5)

The information architecture is totally ineffective (1/5)


No spelling suggestions (1/5)
Easy to read text (Right font type, size and colour)

Effective line lengths

Ease of scanning




Easy to understand the website
It is not hard to read the content, but it gets tiring very easily due to the bad layout design (2/5)

Innefective (1/5)

There is no chance given on scanning information, poor grouping and styling of content (1/5)

It is hard and needs a lot of effort to get what you want out of this website (1/5)
Easy to distinguish links

Buttons look clickable

Is the website communicating intuitively?
Yes, but there is no consistency of the style of the links (4/5)

Bad button affordances (1/5)

No, it is very hard to flow around this website (1/5)
Consistency within the whole website

Title correctly positioned and styled?

Is the style and size of the content appropriate?



Only the background is the same throughout, no consistency (1/5)

It is very hard to distinguish which one is the title or heading of each page (1/5)

Through the website there is poor style and size of content, not appropriate (1/5)
First Impressions



Users’ attention focused on the right elements in the right order?

Suitable graphics

Does the homepage loads fast?

Clarity and organisation
Looks like a very unprofessional website, does not look like a Skin Cancer Research (1/5)

There is no guidance at all on where to concentrate first, except of looking at the logo for a long time wondering what can it be (1/5)

No (1/5)

Yes (5/5)


Website looks messy and there is no organisation at any point (1/5)
Management statements - Authenticity – Does it feels trustworthy?

Are the site objectives delivered clearly?

Is the website concentrated on its audience group?

Ease of updating (Flexibility)

Is the homepage informative?

Social Media
If you invest time to look around the website you can find clues of authenticity, but the website does not offer trustworthy feelings (3/5)

No (1/5)


It does only through the content provided, not the design (2/5)


No flexibility at all, hard to add new posts and keep it organised (1/5)

Yes, but it gives the user a bad time to browse around (2/5)

They do not have their own social media accounts, but they link you to Just Giving that has several ones (1/5)
TOTAL
102/260


SCaRF

Strengths: This website does not have any particular strength.
Weaknesses: It is poorly designed. Visually, there is no identity and personality for the organisation. The users need effort to browse through and get to where they want to go to get the results they need. The content should be grouped in a more appropriate way than it is and menus should intuitively guide users to the correct path. There are no links towards the homepage from all webpages and there is too much clutter. It also lacks of different types of media like images or video. The logo is a very bad design and bad quality picture. The information architecture and the structure of the website fail to deliver a good user experience.

Improvements

SCaRF (Skin Cancer Research Fund) is an organization with absolutely no present identity to the world. The existing website is very poorly designed in every way and it seems there is no branding at all. Firstly, a branding process should occur for the creation of SCaRF’s identity. The suitable colour scheme, graphics and logo must be created to first establish the client. A list of more specific site objectives should be worked on so that the analyst and designer will know what the important components are and from then on work on how to achieve those set goals. The redesign of SCaRF website should have a standard menu in every webpage which will always link to the main webpages consisting of drop-down menus. The content provided should not be blocks of massive text but information cleverly put together by different media types in a structured way. This will help on guiding users in the order they shall scan the page and help them get the results they want as effective as possible. It is very important to have a clear link to Donate in every single webpage; as raising funds is the main goal of the organization. Another vital improvement should be the consistency of both information architecture and visualization. This will improve the readability of the website and succeed in making measurable goals increase their numbers.


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